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https://generational.tfaforms.net/4660083?DealID=a1L2G0000055cPL

BUSINESS HIGHLIGHTS:

Founded in 2014, this New York based company has become a premier reseller of Call Recording Software and Technology in the Mid-Atlantic region. This is accomplished by utilizing a best of breed multi vendor solution strategy that uses the best system per application that can range from the most basic voice recording systems through full suited workforce optimization solutions. The Companies agnostic approach for its voice recording technology has shown direct results through the outstanding growth of client acquisition, retention, and customer service.

This Company services clients primarily in the Mid Atlantic region bust has rapidly expanded nationally, with a core emphasis on public safety/government, contact centers, and the financial sector. The Company maintains a database of 700 active accounts with a 95% rate of repeat business being split between support contracts and upgrades to their existing clients.

The Company is run by an experienced, knowledgeable, and highly qualified team that stay up to date with the state of the art technology solutions to always find the best solutions for their clients. The Company’s dynamic team have been a huge driver in the success and growth through a superior reputation for their extensive knowledge and support on these complex call recording solutions. This team effort has lead to organic demand for their services throughout the public safety, contact centers, and financial sectors.

INVESTMENT APPEAL:

Superior Name and Reputation:
The Company has 11+ years of a superior reputation backed by quality service, brand recognition, and loyal customers. This success is due to trained and skilled professionals who have extensive experience within the IT solutions industry.

Success:
In a short period, the Company has grown to be a Top Tier Business with over 700 active accounts due to their wide product solutions network, aggressive marketing, and rapid market expansion that has allowed their team to service multiple territories. Through this success and 5 star customer service this Company has most of its revenue coming from a diversified book of repeat business and referrals.

Outstanding Growth Opportunities:
Several opportunities exist for the Company to experience rapid growth in revenue and profit by increasing its market share in the Mid Atlantic Region by leveraging the Company’s reputation to pursue and penetrate new and existing markets. This can be done with growing internally as well as appropriate capital investments.

Recurring Revenue:
The Company’s revenue is split between new business, annual support contracts, and upgrades to their existing client base. Last year 61% of the Company’s revenue came from repeat business and no individual client makes up more than 11% of the total revenue resulting in a diversified business with no client concentration issue.

IT and Call Recording Solutions Demand:
The Company’s primary customer base is comprised of public safety and government entities that regardless of economic conditions will continually demand call recording software and technology services. With the US investing heavily in Call and Contact centers the demand for these products and services are completely inelastic.