Launched in 2023, this SaaS is an AI-powered customer support localization tool that allows customer service agents to communicate instantly with customers in over 120 languages, eliminating the need for hiring multilingual staff or replacing existing teams. The platform integrates with six major helpdesk systems—Zendesk, Intercom, Freshdesk, Gorgias, HubSpot, and Front—utilizing contextual translation to maintain brand consistency while reducing response times by 50%.

The business shows proven market traction. With 1,500 customer service agents supporting 73 clients using the platform, 45% of trials convert to paid customers without requiring a credit card up front. Clients generate $500 in monthly revenue each, with 20% of revenue coming from subscriptions and 80% expanding through credit usage.

This company's plug-and-play integration requires no technical setup, allowing buyers to activate revenue within sales cycles. The platform caters to a specialized niche that generalist translation tools struggle to meet: real-time customer support, where context and brand voice are crucial. While competitors focus on document translation or require human review, the business provides instant, contextually accurate translations that enhance human agents instead of replacing them.

The business operates independently with established systems. The founding team possesses over 13 years of translation industry expertise and will offer full transition support, ensuring complete knowledge transfer without fostering ongoing dependency. Growth opportunities are tangible and immediate. Upcoming Salesforce and Oracle integrations will unlock access to the enterprise market, while untapped verticals, including Fintech, Gaming, and Crypto, present high-value opportunities where multilingual support is essential. This opportunity provides the next owner with an incredible jump-start in a massive and growing market within the Localization industry.

Key Benefits:

Exceptional Trial Conversion Rate: Forty-five percent of trials convert to paying customers without requiring credit card information up front, demonstrating strong product-market fit and reducing acquisition friction.

Validated Growth Trajectory: In under two years, the business is generating over $20K per month, on average, proving rapid market adoption and scalable business model execution.

Enterprise Pipeline Ready: Salesforce integration goes live in Q3 2025, with Oracle following in Q1 2026, providing immediate access to large enterprise customers and significantly expanding the total addressable market.