Description:
The Company is a high-quality staffing solutions firm providing customers with access to remote agents 24/7/365 to address customer service and sales needs. The Company has over ten years of experience leading customer service and sales efforts in various industries, including hospitality, healthcare, insurance, retail, and tech support.

Key Aspects:
• Revenue grew at a compound annual growth rate of 16.3% from 2022 through 2024.
• From 2022 through 2024, the Company's revenue and adjusted EBITDA averaged $13.4 million and $1.5 million respectively.
• According to management, 90% of 2024 revenue came from repeat clients.
• Developed and owns a proprietary AI system specializing in guest and customer communication.
• A turnkey operation with seasoned management.
• Agents located worldwide to serve clients across the globe.
• As of January 2025, the Company's proprietary AI is live in over 216 hotels and fully handles between 50% and 60% of incoming calls.
• Revenue associated with its AI has increased 333% from 2023 to 2024.

Opportunities:
• Engage with the tens of thousands of U.S. hotels not utilizing remote private branch exchange (PBX) or guest service agents.
• Leverage Capitalize on the Company's latest release of its proprietary AI systems, the 1.0.0 version, to increase its client base.
• Focus on updating internal processes & methodologies to increase agents' call capacity per hour.
• Build on recent marketing initiatives to drive top-line growth.

Headquartered:
• Northeast, US

Current Markets:
• The Company serves clients operating in all industries throughout the United States and abroad. Throughout the past 10 years, the Company has developed specialized experience with clients operating in the hospitality, healthcare, insurance, retail, and tech verticals.

Real Estate:
• The Company’s day-to-day operations are entirely remote. However, it leases two facilities, which serve as office space for ownership and are not utilized for day-to-day operations. One facility's lease will end post-sale and the second facility's lease is assumable.

Shareholder Ownership:
• The Company is owned by five shareholders. Two shareholders are not actively involved with the Company and wish to exit the business. The other three shareholders are actively involved with the Company, are open to various deal structures, and are willing to remain with the Company post-sale.