Caribbean well-established BPO provider
Business Description
A well-established, high-performing KPO/BPO platform located in the Caribbean, with a proven track record of delivering premium multilingual services to a prestigious, long-standing client base.
Highlights
Location: Caribbean-based operations center with both nearshore and offshore capabilities.
Team: 1,100+ employees with expansion capacity for 400 additional workstations.
Leadership: Seasoned management with over 20 years of experience in the BPO sector.
Languages: Services delivered in English, Spanish, and French.
Services Provided
Tier 2+ voice support
Back-office processing
Email, chat, and SMS communication
Specialized in customer service, retention, collections, and sales
Client Portfolio
Longstanding contracts (4–11 years)
Blue-chip clients with top-tier satisfaction rankings
#1 performance ranking for every client served
Service Distribution
Sales: 48%
Customer Service: 43%
Retention: 7%
Collections: 2%
Industry Exposure
Human Capital
Telecom
Finance
Media (Inbound & Outbound)
Financial Snapshot (CY 2025 Projections)
Gross Profit: $11.4M
Estimated EBITDA: $1.7M
EBITDA Margin: ~15% with potential incremental margins over 35%
Highlights
Location: Caribbean-based operations center with both nearshore and offshore capabilities.
Team: 1,100+ employees with expansion capacity for 400 additional workstations.
Leadership: Seasoned management with over 20 years of experience in the BPO sector.
Languages: Services delivered in English, Spanish, and French.
Services Provided
Tier 2+ voice support
Back-office processing
Email, chat, and SMS communication
Specialized in customer service, retention, collections, and sales
Client Portfolio
Longstanding contracts (4–11 years)
Blue-chip clients with top-tier satisfaction rankings
#1 performance ranking for every client served
Service Distribution
Sales: 48%
Customer Service: 43%
Retention: 7%
Collections: 2%
Industry Exposure
Human Capital
Telecom
Finance
Media (Inbound & Outbound)
Financial Snapshot (CY 2025 Projections)
Gross Profit: $11.4M
Estimated EBITDA: $1.7M
EBITDA Margin: ~15% with potential incremental margins over 35%
Listing Info
- ID
- 2422713
- Listing Views
Listing ID: 2422713 The information on this listing has been provided by either the seller or a business broker representing the seller. BizQuest has no interest or stake in the sale of this business and has not verified any of the information and assumes no responsibility for its accuracy, veracity, or completeness. See our full Terms of Use. Learn how to avoid scams.
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