Owner works about 20 hours a week doing the administrative work and the staff of 6 do the rest .
A freight brokerage is an intermediary that connects shippers (companies that need to move goods) with carriers (companies that transport those goods). Freight brokerages don’t own trucks or handle shipments directly. Instead, they arrange transportation, manage communication between both sides, and make sure deliveries arrive safely and on time and handle emergencies .

By managing relationships between shippers and carriers, freight brokerage companies create balance. Shippers want affordable shipping, while carriers want profitable loads. A skilled broker negotiates a fair rate for both parties and ensures everyone meets their commitments.

They brokerage company earns revenue either through commissions or by keeping a margin between the shipper’s payment and the carrier’s rate.
They negotiate rates between shippers and carriers to ensure competitive pricing
Identifying qualified carriers for specific types of freight, including refrigerated, oversized, or hazardous materials
Tracking shipments from pickup to delivery and resolving issues if delays or damages occur
Scheduling transportation and optimizing loads for efficiency
Ensuring compliance with Department of Transportation (DOT) and Federal Motor Carrier Safety Administration (FMCSA) regulations
Facilitating payments between shippers and carriers
Why Companies Use Freight Brokers
Freight brokerage services offer clear benefits for organizations of all sizes. Here are four main reasons companies rely on brokers:
Access to established carrier networks: Experienced brokers have long-term relationships with transportation providers, which helps shippers find reliable carriers faster and at better rates.
Simplified communication: Brokers act as a single point of contact between multiple carriers and internal teams, reducing confusion and delays.
Improved efficiency: Freight brokers use data and logistics expertise to consolidate shipments, minimize empty miles, and improve delivery timelines.
Scalability and flexibility: As businesses grow or experience seasonal demand spikes, brokers help them scale quickly without building new carrier relationships from scratch.