Description:
The Company is a global business process outsourcing (BPO) and systems integration provider operating across customer experience (CX), revenue cycle management (RCM), digital experience (DX), seat leasing, and human resource outsourcing (HRO). The Company provides the personnel, processes, technology, and operating infrastructure required to manage customer support, healthcare administrative and billing workflows, HR, and information technology functions, and to implement customer experience platforms, enterprise applications, and cybersecurity solutions.

Key Aspects:
• The Company's revenue grew at a compound annual growth rate (CAGR) of 12.0% from 2023 to the trailing twelve months (TTM) ending June 30, 2026.
• The Company maintained average gross profit and adjusted EBITDA margins of 51.0% and 21.4%, respectively, from 2023 to 2025.
• The Company is certified under International Organization for Standardization (ISO) 9001 and ISO 27001 and maintains compliance with the Payment Card Industry Data Security Standard (PCI-DSS), the Health Insurance Portability and Accountability Act (HIPAA), and the General Data Protection Regulation (GDPR).
• The Company operates a scalable global delivery platform worldwide, supported by 758 personnel and approximately 700 call center seats.
• Approximately 90.3% of 2025 revenue was generated from repeat clients.
• The Company’s five complementary service lines enable clients to source CX, RCM, DX, seat leasing, and HRO through a single provider, fostering deeper client relationships and cross-service expansion.

Opportunities:
• Expand adoption of artificial intelligence (AI) capabilities already deployed across CX and RCM programs, including Krisp accent neutralization and Genesys AI, and leverage the Company's talent acquisition and quality management applications, which are AI-equipped and ready to deploy for clients who need automation, agent support, and quality assurance tools.
• Accelerate the expansion of DX services across the Gulf Region by leveraging the Company's established presence, government contract experience, and technology vendor affiliations.
• Increase utilization of the Company’s existing facilities and available seating capacity, including the planned conversion of training space into production seats, to support growth with limited additional capital investment.
• Expand RCM services across existing and new healthcare clients through supplemental support services.
• Increase cross-selling within the existing client base by introducing complementary RCM, DX, HRO, and seat-leasing services to clients who currently purchase only CX services.

Headquartered:
• Mid-Atlantic US

Current Markets:
• The Company primarily serves US-based clients across healthcare, ecommerce, business solutions, education, technology, and other industries.

Real Estate:
• The Company operates leased facilities across the Mid-Atlantic US, the Middle East, Southeast Asia, and North Africa, totaling approximately 35,514 sq. ft. All facilities are leased from unrelated third parties, and management notes that the leases are assumable by new ownership.

Shareholder Objectives:
• The Company is primarily owned by two majority owners, both of whom are seeking a complete exit following the Company's sale to pursue unrelated ventures. One of the principal owners, who serves as executive chairman, is willing to remain with the Company for a negotiable period to support a smooth transition to new ownership.