This business specializes in residential preventive maintenance, repairs, and full system replacements, with over 80 active annual maintenance agreements that deliver consistent, predictable revenue throughout the year. Techs perform thorough tune-ups twice annually—checking refrigerant levels, cleaning coils, inspecting electrical components, and identifying small issues before they become costly emergencies. Emergency repairs and same-day response calls make up the bulk of non-contract work, ensuring the company stays top-of-mind with homeowners.
The owner focuses on sales consultations, major estimates, and high-level oversight, while a reliable team of techs handles the fieldwork independently. This semi-absentee-friendly model relies on strong dispatch systems and experienced leads who manage their routes efficiently. The business has cultivated long-term loyalty through transparent pricing and follow-up calls after every job.
Customers are primarily homeowners in established neighborhoods who appreciate proactive service—many have been on agreements for 5+ years, renewing automatically and referring friends. Word-of-mouth and repeat business dominate, with minimal need for paid advertising. The operation benefits from a reputation for honesty and no-pressure sales, turning one-time fixes into lifelong clients.
It's a resilient model that performs well in any economy, as heating and cooling systems are non-discretionary.