This IT Managed Service Provider (MSP) serves small to mid-sized businesses across Pennsylvania, Southern New York, and New Jersey. Founded in the early 2000’s, the company provides 24/7 monitoring, cybersecurity services, and technology consulting to regional businesses.

The business generates recurring revenue through managed service contracts with a near-100% customer retention rate. Revenue is split between managed services, product sales, and professional services while maintaining partner certifications from Cisco, Sophos and others.

The company has established vendor relationships with major distributors including D&H, TD Synnex, and Ingram Micro, relying primarily on recurring managed service contracts with additional revenue from project-based consulting and hardware sales.

Growth:
**Expand service territory into New Jersey and Delaware Water Gap region where customers pay premium rates for IT services
**Build dedicated sales team and implement formal sales processes to accelerate customer acquisition beyond current word-of-mouth approach
**Focus on high-compliance sectors including healthcare (HIPAA), automotive (FTC Safeguards), and financial services requiring specialized IT solutions
**Launch comprehensive hardware monitoring, maintenance, and replacement programs leveraging existing vendor relationships