This IT Managed Service Provider (MSP) serves small to mid-sized businesses across Pennsylvania, Southern New York, and New Jersey. Founded in the early 2000’s, the company provides 24/7 monitoring, cybersecurity services, and technology consulting to regional businesses.

The business generates predictable recurring revenue (~ 36%) through long-term managed service agreements, maintaining near-100% customer retention. In addition to its managed services base, the company executes high-value professional services engagements such as network design, security hardening initiatives, virtualization projects, and full-scale infrastructure refreshes.

Revenue is diversified across managed services, professional services, and hardware/software sales.

The company maintains partner certifications with leading technology providers including Cisco and Sophos and sources product via established distributor

Growth:
**Expand service territory into New Jersey and Delaware Water Gap region where customers pay premium rates for IT services
**Build dedicated sales team and implement formal sales processes to accelerate customer acquisition beyond current word-of-mouth approach
**Focus on high-compliance sectors including healthcare (HIPAA), automotive (FTC Safeguards), and financial services requiring specialized IT solutions
**Expand managed hardware offerings as a high-potential revenue stream, building on existing infrastructure and vendor relationships, with Hardware-as-a-Service (HaaS) subscription models