BUSINESS HIGHLIGHTS

The Company is a residential and commercial service provider specializing in the installation, repair, and maintenance of water heating systems. The Company focuses on three primary types of systems: traditional tank water heaters, tankless water heaters, and heat pump water heaters. The Company handles both emergency replacements and scheduled service calls. Its operations are built around a responsive, technician-driven service model that emphasizes customer satisfaction, reliability, and value. The Company serves a broad customer base including homeowners, property managers, and commercial clients, and is known for its integrity and straightforward approach in a market often marked by aggressive pricing and upselling.

INVESTMENT APPEAL

• Strong Local Brand and Market Presence: The Company serves a 30-mile radius around its headquarters with over 25,000 customers and 23 years of sticker branding on water heaters.

• Long-Standing Property Management Relationships: The Company receives consistent job flow from 8–9 property management firms. The Company’s top five clients have each been working with the Company for a minimum of ten years.

• Brand-name Products: The Company represents many of the leading manufacturers in the industry, offering flexibility and credibility.
• Customer-First Sales Approach: The Company uses a transparent, consultative process focused on education and value rather than price alone. Further, the Company is positioned between big-box and premium providers, offering better value and honest service.

• Recurring Revenue From Maintenance Plans: The Company maintains over 300 customers on tankless flushing agreements, generating approximately $180K annually.

• Rising Gross Profit Trend: Throughout the historical period, gross profit increased from 49.0% of sales in 2022 to 51.6% of sales by the end of 2024.