Car-X has been committed to excellent service to our customers and franchisees since 1971. With over 45 year's experience, we have a network of successful franchisees and we pass along that cumulative knowledge and expertise to you.
Why Car-X Tire & Auto?
Car-X offers trusted neighborhood total automotive care with the confidence of a written warranty honored at all Car-X locations. Car-X Tire & Auto was ranked the #1 automotive services franchise by Success Magazine and #1 in customer service by Consumer Reports.
What does it take to become a member of the Car-X Team? The drive to be successful. The discipline to empower that drive. Diligence, honesty, hard work, attention to detail, sufficient capital and a commitment to excellence.
It is crucial that you be consumer-oriented. You must make the customer feel that you appreciate their business and are fully capable of honestly servicing their vehicle to their complete satisfaction. These “people skills” must be finely-honed. They are called into play every single day in managing your employees, working with suppliers and most importantly, when interacting with customers. Your attitude about customers shines through in your facility as well as in your service. Inside and out, your shop must exude professionalism. Your staff should be courteous and attentive from the time they answer the telephone and first speak with the customer until the repair is completed and the customer is out the door. The customer must know he is dealing with professionals. This is invaluable in generating repeat business plus word-of-mouth referrals, both keys to building sales volume.
Mechanical aptitude is helpful, but not necessarily a prerequisite. Many of our successful franchisees have very different backgrounds. Key traits that Car-X looks for during our approval process for prospective franchisees include a desire to satisfy customers and a commitment to excellence. Each of our successful operators has a deep appreciation for the fact that a satisfied customer is what makes an operation competitive and successful.
Training And Support
Car-X will help you learn everything you need to know to operate a Car-X Tire & Auto shop and provide ongoing support.
New franchise orientation includes 4-week formal training program in administration, operations and technical, with additional on-the-job training.
Initial and ongoing training includes both classroom and actual "hands-on" instruction. Topics include: shop administration, employee recruitment, vehicle inspection and diagnosis procedures, sales techniques, inventory control, financial management, and most importantly the fine points of maintaining good customer relations.
As automotive technology advances and vehicle repairs become more complex, we assist you in staying up to date with the changes. We offer hands-on and on-line enrichment opportunities to you and your staff.
As a Car-X Franchisee you will have available a number of important communication resources. Car-X Representatives are available for advice via regularly scheduled in-shop meetings and via telephone. Also available are in-shop and market-wide training sessions, timely product information bulletins, newsletters, Manager Meetings, and an Annual Dealer Convention.
Car-X's Marketing Department provides comprehensive marketing analysis, plans, development and placement. Including:
Internet: Web-site, Search Engine, Google, Social Media, Email, SEO, and SEM