InterContinental Hotels Group (IHG) is a worldwide company with a varied portfolio consisting of thirteen lodging brands that operates properties in one of three methods. These methods are as a franchise, as a manager, or on an owned and leased basis. Franchising is the dominant method representing more than 80% of all the hotels. Approximately 18% of hotels are under a management agreement and the rest are owned and operated by IGH directly.
IHG differentiates the two by defining the franchise agreement whereby the franchisee owns the hotel and is a licensee of the IHG brands. Hotels under management agreements are defined whereby IHG oversees all operations but the property is not owned by IHG. Both methods receive a balance of personalized local service with regional leadership and support from globally deployed IHG teams. This way, all IHG branded properties are ensured to receive the hands-on support they need to meet their guest and market demand.
IHG offices are located in major markets around the globe including its corporate headquarters in Denham, England, the Americas office in Atlanta, Georgia, and its regional offices in Singapore and Shanghai.
Intercontinental Hotels Group is a strong choice for a hotel franchise due to its selection of brands, variety of options and extensive franchise support system. IHG is a reputable and well-recognized company among lodging operators worldwide. Their franchise system is repeatedly successful in country after country, location by location, creating a reliable partner with sustainable methods for franchise owners.
IHG comprehensive sales and marketing support, coordination and travel programs provide a recurring flow of bookings enabling owners to focus on hotel operations. IHG’s reward program, combined with their price guarantee, continuously brings back guests to owners’ hotels for long-term guest value.
IHG’s FPS provides a dedicated contact for owners backed by 24/7 support for assistance. This coupled with their extensive e-learning library and owners' website provides a safety net and a place to learn from other owners building a support community that transcends the franchisee-franchisor relationship.
IHG leverages the latest in technology bringing owners and their guests, systems and mobile apps which are reliable and easy-to-use. From point-of-sale to the back office, reservation engines to property management systems, IHG provides solid foundations with which owners can grow.
IHG also provides a series of support services throughout the site selection, design, building and banding process to assist owners with keeping timelines, hitting milestones and achieving their goals. Partnering is more than just a name on a contract to IHG, it is a commitment to be by an owner's side. From start to finish, breaking ground to the grand opening, hiring the first employee to an owners’ retirement, IHG is there to guide and assist owners.
The ideal IHG franchise owner is a person who has developed a hotel concept, identified a site to build or convert or has a hotel that needs rebranding. This person should have a hospitality background and a management team with experience. Although the IHG training can take owners to this level, the more experience and knowledge the owner has, the better prepared they are and the greater they opportunity they have for success.
Management experience of any kind including leadership, statistical analysis, the ability to read and comprehend reports and to supervise others will positively contribute to the effort as well. Proper candidates will have a passion for customer service and operations, driving a level of excellence throughout their organization and delivering on the brand’s commitment.
Training And Support
IHG offers online courses on a variety of topics for owners and their employees including sales, revenue management, quality assurance, risk management, food & beverage, leadership, etc.
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