About Refresh Renovations

At Refresh Renovations we’re changing the way the world renovates. And that’s no small thing. We looked at the $350b renovation industry and thought that if it was a house, you’d demolish it and start again. So we did. We built a system that puts the customer at the centre, turns amateur hour into a professional industry and gives the right franchise owners the chance to build amazing businesses from the ground up.

Why Refresh Renovations?

Why you’ll be happy you chose Refresh

Refresh Renovations is the world’s leading renovations company. Established in New Zealand in 2010, Refresh Renovations has more than 40 franchises in its home country and globally more than 80 after the roll out of the franchise group in Australia, the United Kingdom and North America.

The enormous scale of this market means that, with the right plan in place, the only limit to your earning potential is your ambition.

• Refresh is a management franchise model - not looking for franchise partners with building or renovation experience
• You’ll be joining an established global brand that has done the foundation and groundwork for you
• Work for yourself, not by yourself - all the benefits for running your own business, with a low-risk career change
• Low start up and running costs - no premises, equipment or material investment required
• We use a proven process that can help anyone with a business and customer-service mindset succeed
• Owning a business asset with uncapped potential
• We provide you with full training in our innovative IT-based business management systems
• Ongoing business training and marketing support from a large team of specialists including your dedicated Franchise Business Manager
• You’ll be entering a huge and stable market that is untapped

The Industry

The home renovation market has a massive problem - fragmentation and disorganisation. It is estimated that over 30% of projects end in a dispute because of this.

Our process is designed to reduce the common pitfalls in renovations such as budget-blowouts and timeline delays. We have engineered a very powerful model that combines a fully integrated software system, enabling Refresh franchisees to deliver the best customer experience and solve a massive problem for both homeowners and contractors.

Research by Harvard University’s Joint Centre for Housing Studies in 2014 also shows that Refresh’s process is proven by their study.

Harvard research concludes: “Building a trusted and recognisable brand on a national scale for which consumers would pay a premium, such as with franchising or strategic alliances, would likely transcend many of the other obstacles to scaling in the home renovation industry.”

You can achieve business success by improving the customer experience through communication as you offer one point of contact throughout the whole renovation process.

Create a business you’ll be proud of

Harvard also says: “..strong leadership and business acumen are the most important factors for successfully scaling in this industry."

Our franchise owners have management skills, they come from a variety of career backgrounds, many of which have nothing to do with home renovations. Some have backgrounds in IT Sales, real estate, engineering, pharmaceutical, banking and management.

You’ll be business-driven with a growth mindset and an interest in marketing and building a scalable business. Our most successful franchisees have strong relationship management skills and are great communicators that pride themselves on providing an exceptional customer experience.

We can provide you with training in this area, provided you have a few key skills and aspirations: Strong leadership skills, business-minded, ability to make customers feel important and supported, motivation to build a multi-million dollar business, sales and marketing abilities, enthusiasm and positivity, an interest in home renovations.